Goodman Privacy Policy

At Goodman Online Casino, we take the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, register an account, or play on our platform. By using our services, you agree to the practices described below. If you are searching for the Goodman casino online experience, understanding how we handle your data is an essential part of playing safely with us.

Who We Are

Goodman Online Casino is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, e-gaming licence No. 0000002. Paysafe transactions made on our site are processed by Tronabriz Limited, acting as our authorised payment processor. We at Goodman are responsible for determining how and why your personal data is processed.

Information We Collect

When you create an account or interact with Goodman Casino, we collect various categories of personal information necessary to provide our services, comply with legal obligations, and prevent fraud. Our Goodman platform gathers the following data:

• We collect your full legal name, date of birth, residential address and e-mail address during registration.
• We request government-issued photo identification, such as a passport, driving licence or national ID, for verification purposes.
• We ask for proof of address, such as a utility bill or bank statement, to confirm your residency.
• We gather proof of payment method details, including card images or e-wallet screenshots, to verify deposits and withdrawals.
• We record your gaming activity, deposit and withdrawal history, and bonus usage to manage your account responsibly.
• We may collect technical data such as your IP address, device type, browser information and login timestamps.

If your submitted documents are not in Latin or Cyrillic script, we require video verification while you hold your identification document, and we may also request a live phone call as part of our verification process.

How We Use Your Information

Our Goodman team uses your personal data for several legitimate purposes connected to operating a secure and compliant gambling platform. We at Goodman Casino use your information to:

• Verify your identity and age before allowing deposits, withdrawals or gameplay, including before any Bitcoin transactions.
• Process deposits and withdrawals through your chosen payment method securely and without unnecessary delay.
• Administer our welcome bonus, loyalty program, and other promotional offers you choose to claim using a Goodman bonus code.
• Communicate with you regarding account updates, verification requests, or support inquiries.
• Detect and prevent fraud, money laundering, and violations of our terms, including unauthorized VPN use to bypass geographic restrictions.
• Comply with our regulatory obligations under our licence and applicable anti-money laundering laws.

Legal Basis for Processing

We process your data based on your consent when you register with Goodman Online Casino, our contractual obligations to provide services once you agree to our terms, and our legitimate interests in preventing fraud and maintaining platform security. Where required by law, particularly for players from the European Union and other regulated regions, we ensure our processing complies with applicable data protection frameworks.

Sharing Your Information

We do not sell your personal data to third parties. However, our Goodman platform may share your information with:

• Payment processors, including Tronabriz Limited, to facilitate deposits and withdrawals.
• Identity verification providers who assist us in confirming your documents and preventing fraud.
• Regulatory bodies and the Tobique Gaming Commission, where required for compliance purposes.
• The alternative dispute resolution provider EGIS, should you raise a formal complaint regarding your account.
• Our affiliate partners, only in aggregated and anonymized form, for marketing performance tracking.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax and regulatory requirements. If your Goodman account shows no login or gameplay activity for 12 consecutive months, it becomes dormant, and we apply a monthly maintenance charge of 25 EUR from the remaining balance, as described in our terms. We may also retain records related to withdrawals, verification, and communications for audit purposes even after account closure.

Your Rights

You have several rights regarding the personal data we hold about you. Our Goodman privacy framework ensures you can:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information in your account.
• Request deletion of your data, subject to our legal retention obligations.
• Withdraw your consent to marketing communications at any time.
• Object to certain types of processing where we rely on legitimate interest.
• Lodge a complaint with a relevant supervisory authority or with EGIS, our alternative dispute resolution provider, if you believe your rights have been violated.

To exercise any of these rights, you can contact our support team at support@Goodman Casino.com, and we will respond to your request as promptly as possible.

Security Measures

We at Goodman Online Casino implement technical and organizational measures to protect your personal data from unauthorized access, loss or misuse. Our servers use encryption protocols, and access to sensitive information is restricted to authorized personnel only. Despite these safeguards, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login credentials confidential.

Restricted Jurisdictions and VPN Use

Goodman Casino is not available to residents of certain restricted countries listed in our terms and conditions. The use of VPNs or similar tools to misrepresent your location and bypass these restrictions is strictly prohibited and may result in the confiscation of winnings and termination of your account. We monitor account activity, including IP address data, to enforce these restrictions fairly and consistently.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. For more detailed information about the specific cookies we use, please refer to our separate Cookie Policy, which explains how you can manage your cookie preferences.

Children's Privacy

We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. We encourage you to review this page regularly. Continued use of Goodman Online Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise your data protection rights, please reach out to our support team through live chat, available 24/7, or by e-mail at support@Goodman Casino.com. Affiliates may contact us at affiliates@Goodman Casino.com. We at Goodman are committed to addressing your privacy concerns promptly and transparently.