Goodman Terms and Conditions

Welcome to Goodman Casino. These Terms and Conditions govern your use of our website and services, and by creating an account with us you agree to be bound by them in full. If you do not agree with any part of these terms, we ask that you refrain from using our platform. We operate Goodman Casino under the brand name Novatrix SRL, registered in Costa Rica (registration number 3-102-893958), with Paysafe transactions processed through Tronabriz Limited. We hold an e-gaming licence issued by the Tobique Gaming Commission (licence No. 0000002), and any unresolved disputes may be referred to the Alternative Dispute Resolution body EGIS at [email protected].

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We require every player to provide accurate, current and complete information during registration, including full legal name, date of birth, residential address and e-mail. You may only hold one account with us; duplicate accounts will be closed and any associated balances may be forfeited. We do not accept players from a number of restricted territories, including Belgium, Netherlands, Poland, United Kingdom, United States, Russia, Ukraine and several others listed in our full restricted countries policy. If we discover that you are accessing Goodman from a restricted location, including through the use of a VPN, we reserve the right to suspend your account and confiscate any winnings, as the use of VPNs to bypass geographic restrictions is strictly prohibited.

Account Verification

We may request Know Your Customer (KYC) documentation at any time, including a government-issued photo ID, proof of address, proof of payment method, and confirmation of your date of birth and residential address. If your documents are not in Latin or Cyrillic script, we may require video verification while you hold your ID. We may also conduct a live phone call as part of our verification process. Withdrawals remain pending until verification is complete. If we cannot reach you by phone or e-mail within two weeks of a withdrawal request, we will lock your account and cancel the withdrawal; failing verification within two weeks of our request may lead to account termination and confiscation of funds. Bitcoin players must submit valid ID before playing, as deposits and bets are blocked until this verification is complete.

Deposits and Withdrawals

We accept deposits via Visa, Mastercard, Maestro, Apple Pay, Paysafecard, CashtoCode, Skrill, Neteller, Muchbetter, Mifinity, Open Banking, Jeton, Cashlib and a range of cryptocurrencies including BTC, ETH, LTC and USDT. The minimum deposit is 20 EUR or the equivalent, with method-specific limits detailed on our banking page. All deposits are processed instantly and free of charge, and we do not accept third-party deposits. Every deposit must be wagered three times before you can request a withdrawal; where several deposits are made without play, the combined total must be wagered.

Withdrawal requests have a minimum of 20 EUR (or local currency equivalent) and are subject to daily, weekly and monthly limits, which vary by currency and method. Progressive jackpot wins are paid in full and do not count toward these limits. We process approved withdrawals within 72 hours, though bank transfers may take up to 3 business days, and refunds are completed within 5-7 banking days. Intermediary banks may charge a fee of up to 16 EUR on bank transfers, and cards must be personal and issued in a supported country. Please note that bank transfer payouts in USD are not available.

Accounts with no login or gameplay activity for 12 consecutive months are classified as dormant, and we will charge a maintenance fee of 25 EUR per month from the remaining balance.

Bonuses and Promotions

We offer a Welcome Pack of up to 3,500 EUR plus 400 Free Spins across your first four deposits, subject to a minimum deposit of 20 EUR per transaction and a wagering requirement of x40 on the bonus plus any free spin winnings. The maximum bet while wagering a bonus is 5 EUR, and bonuses are valid for 14 days. We also run regular promotions such as Monday Boost, Midweek Match, Lucky Spins Friday and Sunday Funday, each with its own wagering requirements and maximum win caps. Welcome bonuses are not available to cryptocurrency players, players from Canada, Australia or New Zealand, or those depositing via Skrill and Neteller. Weekday bonuses are excluded for cryptocurrency players and players from Sweden. Bonuses, VIP rewards and comp points are not available to players from Sweden, Croatia, Serbia, France, Israel and the United States.

Only one bonus may be active at a time, deposit bonuses cannot be combined, and a bonus is cancelled automatically if your balance falls to 0.05 EUR. The maximum winnings obtainable from any bonus funds is 10,000 EUR. Wagering contributions vary by game type: slots contribute 100%, live casino and table games contribute 10%, while instant games, lotteries, video poker and virtual sports do not count toward wagering at all.

Loyalty Program and VIP Club

Our Loyalty Program rewards real-money slot play with Complimentary Points (CP), earned at a rate of 1 point per 10 EUR wagered. The program spans 10 standard levels plus 4 secret levels, each offering free spins and cash bonuses. From Level 5 onward, comp points can be exchanged for bonus money at improving rates as you climb higher in our VIP structure. Cash bonuses from the Loyalty Program are valid for 30 days, and free spins must be used within 30 days with winnings wagered within 5 days.

Games and Fair Play

Goodman Casino offers over 13,332 games and 1,143 live dealer titles from 118 providers, including Pragmatic Play, Evolution, NetEnt and KA Gaming. We provide slots, table games, jackpots, Megaways titles and a full live casino featuring blackjack, roulette, baccarat and dice duel. All games are supplied by licensed, reputable providers and operate using certified random number generators where applicable. We reserve the right to void any bets or winnings arising from technical errors, software malfunctions or demonstrated exploitation of system vulnerabilities.

Responsible Gambling and Account Suspension

We are committed to promoting responsible gambling and provide tools such as deposit limits and self-exclusion upon request. We may suspend or terminate your account at our discretion if we suspect fraud, collusion, bonus abuse, or any breach of these Terms and Conditions. In such cases, we reserve the right to withhold or confiscate any funds or winnings associated with the violation.

Changes to These Terms

We may amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. Continued use of Goodman Casino after any such changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.

Contact Us

If you have questions regarding these Terms and Conditions, our support team is available 24/7 via live chat, or you may reach us by e-mail at support@Goodman Casino.com. For affiliate inquiries, please contact affiliates@Goodman Casino.com. We value transparency and are always ready to assist you with any concerns regarding your account, deposits, withdrawals or our Goodman casino bonus offerings.